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Frequently Asked Questions

How many Allowable Absences can a receive?

You can be paid for any absence from approved care your child attends for up to 42 days per child per financial year. Additional absences beyond 42 days for certain reasons may be approved and paid. Please talk to us about the additional absences.

Public holidays will be counted as an absence if the child would normally have attended the Service on that week day, and fees have been charged for that day for the child. You can access your child’s absence record on your online statement by selecting 'View Child Care Details and Payments' on your Centrelink online account.

What Activities do children engage in the Before and After School Program?

The Program is written by the Educational Leader in conjunction with families and staff and determined by the children’s interests, needs, abilities and cultural beliefs. The program incorporates the National Quality Framework for school age care in Australia, “My Time, Our Place”, and is flexible allowing the children to choose the activities they would like to engage in each day. They have access to a wide range of art and craft materials, games and activities.

The Program provides an environment for further social development by enhancing growth in areas such as working and playing co‐operatively with others, respecting each other’s point of view, enhancing their individual self‐esteem and self-awareness, accepting and understanding limits for appropriate behaviours and interactions with others, self‐confidence and the ability to cope independently throughout the day through well‐developed self‐help skills.

Aussie Kids Fun & Fitness OSHC program includes a large amount of indoor/outdoor games & sporting activities to encourage children to challenge themselves physically and mentally while working as part of a team as they participate in a wide range of free choice and organised activities.

Our Service promotes Sustainable Practices for children and families to engage in innovative practises and appreciate the wonder of the natural world while protecting the planet for future generations. Educators will make sustainable practices apart of the daily routine. These include: - Reuse, Reduce & Recycle – Gardening – Energy Conservation – Water Conservation – Sustainable equipment purchases. As a part of our program on a fortnightly basis we will incorporate sustainability. Families will be given the opportunity to contribute by gathering recycled items that correspond to the Recycled theme for the fortnight. Children will then be given the choice of how we can incorporate the items into our program with uses such as Arts & Crafts, Activities and Experiences.

What Excursion/Inclusions can my child participate in the Vacation Care Program?

The Coordinator for Vacation Care, along with input from staff, children and families, is responsible for the development and delivery of a program of activities that has been designed to consider: age, group dynamics, equipment, resources, building, development, skills, interests, needs and cultural needs.

The coordinator will also consider community needs, local resources, and utilise talent within the staff and families and seek children’s feedback about activities. Program is about FUN, FITNESS & FRIENDSHIP it is developed to stimulate school aged children, encourage team work, build on self-esteem, develop skills and challenge themselves.

Child Care Subsidy Entitlement

There are three factors that determine a family's level of Child Care Subsidy. These are:

The Child Care Subsidy is generally paid directly to our service and to be passed on to families as a fee reduction. Families make a co-contribution to their child care fees and pay to our Service the difference between the fee charged and the subsidy amount.

There is also targeted additional fee assistance for vulnerable families through the Child Care Safety Net.

Families can get an estimate of what they may be entitled to by entering their details into the Department of Human Services Payment and Service Finder

Additional Child Care Subsidy

Additional Child Care Subsidy provides additional fee assistance to support vulnerable or disadvantaged families and children. This support recognises the preventative and protective influence of quality child care on a child's health, wellbeing and development, and the importance of continuity of care.

There are four different payments under Additional Child Care Subsidy:

  1. Additional Child Care Subsidy (child wellbeing) - to help children who are at risk of serious abuse or neglect
  2. Additional Child Care Subsidy (grandparent) - to help grandparents on income support who are the principal caregiver of their grandchildren
  3. Additional Child Care Subsidy (temporary financial hardship) - to help families experiencing financial hardship
  4. Additional Child Care Subsidy (transition to work) - to help low-income families transitioning from income support to work.

The provider’s role in Additional Child Care Subsidy

Providers are centrally involved in identifying children who require extra support through Additional Child Care Subsidy (child wellbeing).

Providers are not involved in making applications for the other types of Additional Child Care Subsidy, although they may wish to help families who they think may be eligible by encouraging them to contact Centrelink, apply for additional assistance and provide support for families eligible.

How Much Will It Cost me for my child to attend OSHC?

CCS will be deducted from your fees before you receive the invoice. The amount of CCS deducted will depend on you finances. This will be determined by the Government. These are the current fees without deductions

Before School Care 6.30 am - 8.30 am - $20 (Includes Breakfast)

After School Care 3.00 pm - 6.00 pm - $26 (Includes Afternoon Tea)

Vacation Care 6.30 am - 6.00 pm -$77 (Includes all Inclusions and Excursions)

How do I pay my Fees?

Fees will be invoiced with the utilisation of a third-party provider software Fully Booked document and control. The Management will issue the statement to the parent and also schedules and receives payments to parents utilising EzyDebit with Fully Booked intergraded.

Fees will be direct debited 2 days after the invoice is emailed out to families. Failure to pay unpaid fees may result in debt recovery action being taken and discontinuation of care.

Where the family owes fees to the service, the child’s place may be suspended, until all outstanding monies are paid, or both parties agree to a payment plan. (Refer to Payment of Fees Policy)

FEES will be invoiced fortnightly and paid by direct debit through EZYDEBIT there will be a once only Administration fee of $2.20. If you choose Direct Debit from your bank account then there is a $0.88 fortnightly transaction fee or using a credit card there is a 1.87% fortnightly transaction fee.

NOTE: If you have insufficient funds then you must contact the Director 2 days prior before

the fee is taken out, failure to do this will result in a $14.80 dishonour Fee.

Can I use the Service on a casual Basis?

Yes, our service can be used on a casual basis, however we encourage you to complete all the paper work prior to reduce the amount of delays when wanting to start care.

How much notice do I need to give for cancelling Care?

Permanent Bookings: Families wishing to cancel their child’s place at the service are required to provide one weeks written notice to the Nominated Supervisor, or they are liable to pay the equivalent of two weeks child care fees to the service.

Casual Booking: At least one week’s notice if cancelling a session is required otherwise full fees will be charged.

Each Family is expected to make bookings in advance, for care sessions required. If you require care at short notice please phone 0413974775 to make your booking.

Vacation Care Bookings: Two weeks notice is required for Vacation Care Booking cancellations.

Families with outstanding fees from Before School and After School Program and Vacation Care will not have their places confirmed until such time that their accounts are brought up to date.

For families who are part of the Before School, After School Program or Vacation Care and your child/children do not attend on day/days booked and you fail to cancel within the designated time then you are still required to pay the full amount providing their are spaces available. 2 weeks notice is required when finishing care.

Do I have to pay for absent days/public holidays?

Yes, you are required to pay for all days your child is booked into the Service. There are no make-up days. You will not be required to pay for care when the Service is closed over the Christmas break.

What Does My Child Need to Bring?

As well as lunch and morning/afternoon snacks, we recommend that your child wears comfortable clothes and remember that we do lots of messy and fun activities so don’t wear your best clothes. As recommended by The NSW Cancer Council, clothes should cover the shoulders. The best clothes enable free movement and easily managed by children themselves.

We respect parents’ wishes regarding clothing, within our Sun Safe Policy and Guidelines. For more information please see the Sun Protection Policy, located in the Policies and Procedures Handbook.

Comfortable, enclosed shoes are a MUST

We recommend that your child’s bag should contain: - A change of clothes (clearly labelled)

- Lunch, snacks, morning/afternoon tea

- Drink bottle with water only

- 30+ sunscreen for outside play

- A wide brimmed labelled hat.

- Water Play Clothes

Parents need to ensure that all fridge items and drinks are clearly labelled with their child’s name. It is recommended that children bring an ice pack in their lunch box to keep their food cool.

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